Return & Refund Policy

Thank you for shopping with Cacao Tribu. We take great pride in the quality of our products and the care that goes into every order.

Because our products are food-based and perishable, we can only accept returns or issue refunds in specific circumstances, as outlined below.

1. Eligibility for Returns

We only accept returns if an item arrives defective, damaged, or incorrect.
To be eligible for a return:

• You must contact us within 7 days of receiving your order.

• The item must be unused, in its original packaging, and include proof of purchase (receipt).

If 7 days have passed since delivery, unfortunately we cannot offer a refund or replacement.

2. How to Request a Return or Refund

If your item has arrived damaged, defective, or incorrect, please contact us at hello@cacaotribu.com with the following details:

• A description of the issue

• Photos of the product and packaging (required for quality control)

Once your request is reviewed, we’ll confirm the next steps, which may include:

• Requesting you to return the item for inspection

• A replacement being sent out at no additional cost, or

• A full refund issued to your original payment method.

Please do not return items without first contacting us — returns sent without prior approval cannot be processed.

3. Non-Returnable Items

Due to the nature of our products, we cannot accept returns or refunds for:

• Items that have been opened or used

• Orders returned for change of mind, taste preference, or accidental purchase

• Products purchased from a third-party retailer (please contact them directly)

All products are non-refundable unless damaged or defective.

4. Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days of approval.
Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

5. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, please email hello@cacaotribu.com with your details.

6. Shipping Costs

If a return is approved due to damage or defect, we will cover all return shipping costs.
Customers are not responsible for return postage in eligible cases.

7. Questions

If you have any questions about our return or refund policy, please contact us at: hello@cacaotribu.com